Frequently Asked Questions
for Fort Steuben Mall Party Center!
Q.What is the capacity of your party rooms?
A.Our party room will seat 40 people very comfortably. It can also be arranged to your specifications.
Q.Can I bring my own food and drinks?
A.Yes, we currently do not have food options available at the center. We do have Pepsi products and Mini Melts Ice Cream!
Q.Can I decorate the party room?
A.Yes, you are free to decorate any way you would like!
Q.When can I set up?
A.We want to give you as much time as possible to setup! Generally the room is available 1 hour in advance. Depending on whether this is a previous party or not, you may be able to get in earlier!
Q.Do you provide staff for assistance during the event?
A.Our entire staff is available anytime that you need us! We don't want to be a bother and want you to enjoy your event we do however try to check in with you during your party to ensure that your event is going as planned!
Q.Is there electric in the party room?
A.Yes. we have a very generous supply of electric. There is an electric strip that will allow you to plug in up to 10 to 12 items!
Q.Can I bring my own entertainment or performers?
A.Yes, we also have many options for you to choose from for entertainment! If you decided to bring in your own entertainment, please have them contact us so that we can assure that we have everything they would need to perform for you!
Q.What if we need to cancel?
A.Please contact us at: 740-537-0235 and see deposit information section below!
Q.Do you require a deposit and what happens if I need to cancel?
A.Yes, all orders require a 25% deposit. Hesitating for fear of the unexpected? Don't fret! As a family-owned business, we understand that things come up, surprises happen, and situations change when we least expect. Please note that we do require a Minimum Payment up front upon checkout that is not refundable, but will be credited toward the full balance. If you need to cancel, we will retain that Minimum Payment and issue a Raincheck, good for one full year toward a future event. If you pay in full we will refund total paid minus deposit!